| Did you know that a well maintained network of only | | | | 3% leave because of a move or relocating |
| 100 customers can lead to millions of dollars in business | | | | 5% leave because they decide to buy from a friend |
| over time? It is true! Every customer or member of | | | | 9% leave because they are sold by a competitor |
| your personal network has the ability to connect you | | | | 14% leave because of priceand 68% leave because |
| to over 250 people...that would be 25,000 potential | | | | of perceived indifference, or the way they are treated |
| connections. If people like you and trust you, you will | | | | It may sound obvious, but people are more likely to |
| get their referrals. Customers will refer people to you | | | | remember you if you remember them! What are you |
| when your name is the first to come to mind when a | | | | doing that is setting you a part from your competition? |
| friend, relative, or an associate is looking for someone | | | | Very few businesses do a good job at staying |
| in your field. How are you doing at helping them | | | | connected with their customers and showing |
| remember who you are? | | | | appreciation for their business. Emails are not good |
| Before going in to what you can do to help your | | | | enough. Emails just get deleted. You have to separate |
| customers remember who you are, lets take a look at | | | | yourself in a personal way. A quick phone call. A quick |
| why your customers decide to leave you in the first | | | | visit. A thank you card. |
| place. This will help you understand the importance of | | | | When you treat your customers right they will have a |
| helping your customers remember who you are. | | | | sense of loyalty. They will want to keep coming back |
| Why Do Your Customers Leave You? | | | | for more. |
| 1% leave because of death | | | | |